The Telemedicine Promoter / Specialist is responsible for the execution of all promotion strategies, user education of the assigned products and services and sales to ensure the achievement of business growth, total sales volume and profit margins; client portfolio management; as well as the timely preparation of reports and data analysis. Responsible for nurturing current customers with an excellent service experience. Identify potential clients, referrals from existing clients or through other strategies.

The Training Coordinator is responsible for the coordination and administration of internal training programs for all levels within the organization. The employee develops and generates reports to measure training needs and results.

Requirements:

The Telepresenter will be responsible for training personnel on the management of technological equipment and Telehealth application.

• Practical Nurse Course, Associate Degree or Bachelor of Science in Nursing from a recognized and accredited academic institution Information facilitation skills between the health provider and the flow of patient management
• Current license and membership (preferable)
  Skills in the process of evaluating the physical examination of the patient
• Knowledge of computerized systems and skills in the management of technological health equipment (peripherals, stethoscope, electrocardiogram, among others)
• Excellent verbal and written communication skills in Spanish and English (preferred)
• Good projection and presentation skills

The Dietitian Nutritionist is responsible of educating and delivering medical nutrition therapy interventions/orientations according to patient’s needs. This professional works with an interdisciplinary care team in order to accomplish clinical and operational metrics of the program.

Responsabilities:

• Design and facilitate educations and interventions to promote patient wellness
• Maintain direct contact with patients through telephone calls; perform follow ups and telephone consultations regarding patient needs referred by the interdisciplinary care team
• Offer coaching interventions and nutritional educations/orientations in order to achieve patient health goals
• Prepare key performance indicators reports
• Realize home visits and perform a nutritional assessment to implement the medical nutrition therapy required according to patient needs Among other tasks as required by the program

• Bachelor Degree in Nutrition and Dietetics
• Current Unrestricted
• License in Nutrition and Dietetics (LND)
• Diabetes Educator (CDE); preferable
• Registered Dietitian
• Nutritionist (RDN); preferable
• Minimum of two (2) years clinical experience in health industry withing nutritional scenarios Intermediate computer skills
• Bilingual (English and Spanish); preferable
• Excellent communication skills (spoken, written and reading)

HOW TO APPLY?

The Bilingual Customer Service Representative provides general information and orientation to people through the telephone. Takes calls from customers answering questions or addressing any concerns they may have. Handle inbound and outbound calls to and from customers, listen to customer needs or issues and provide helpful and agile solutions to their inquiries.

• Bachelor’s Degree preferred, degree in a health-related discipline highly desired from an accredited institution One (1) year of experience providing customer service
  Must be customer service driven and have strong people skills
• Should demonstrate empathy, sense of urgency, and follow up through to close any unsolved situation. Experience in computer – based customer service
• Strong communication and writing skills
• Excellent communication skills in English and Spanish (verbal and written)
• Available to work flexible schedule, including nights and weekends in a 24/7 service line (additional compensation for working night shifts)

Temporary

The Customer Outreach Representative will develop and maintain constructive relationships between customers and business in order to generate interest and engagement through outreach and marketing campaigns. Will play an integral part of connecting customers to business through personalized conversations related to product and/or service recommendations. Will execute outbound call campaigns to customers and prospective customers to generate sales and set up services. Offers follow up on inbound leads from outreach campaigns to create new opportunities for sales. Runs discovery calls with prospects to assess potential fit, diagnose needs, and prescribe solutions.

• Bachelor degree from an accredited institution;
• Minimum of one (1) year of experience in customer service and sales;
• Have a strong interest in a sales career;
• Highly socially intelligent; able to understand, empathize and connect with people.
• Love solving problems and discovering opportunities to help people succeed.
• Thrive in a goal-oriented and high-growth environment that achieves results.
• Value being part of an agile team and having a clear impact on the business.
• Excellent verbal and written communication skills required as demonstrated by clear and concise communication of accurate information (English and Spanish).
• High level of integrity as demonstrated by appropriate treatment of confidential information, adherence to policies, procedures, rules and regulations, and professional conduct in dealing with internal and external clients to the organization and sensitivity towards the target population is essential.
• Demonstrated ability to work with limited supervision, high level of enthusiasm and self-motivation.
• Computer Experience: Windows environment, Microsoft Word, and other programs related.
• Available to work flexible schedule, nights, and weekends.

The Alarm Receiving Central (ARC) Operator receives the emergency notifications and acts promptly for an immediate response following the stablished protocols.

Full time job with benefits. Must be available to work rotating shifts, weekends, and holidays.

• Bachelor’s Degree in Social Sciences, Health Services, Criminal Justice or Equivalent
• One (1) year of experience as a Call Center
• Representative; Emergency contact center is preferred
• Professional experience in security, surveillance systems or emergency management
• Basic knowledge of computer systems and software
• Advanced communications skills (oral and written)
• Bilingual (English and Spanish); preferred.

The Customer Experience Agent is responsible for providing orientation and customer service via telephone. Provide first call resolution to problems and / or situations, serve as the first point of contact to provide information about services and / or products, as applicable. Do the documentation of the calls following the established processes.

• College degree from an accredited institution, preferable;
• Minimum of one (1) year of customer service and / or sales experience;
• Emotional intelligence; able to understand, empathize and connect with people.
• Persuasion and problem solving skills.
• Passion for helping others.
  Identify opportunities to help people achieve success.
• Aim to thrive in a high-growth, results-oriented environment.
• Value being part of an agile team and having a clear impact on the business.
• Excellent verbal and written communication skills are required, demonstrated by clear and concise communication in handling accurate information (English and Spanish).
• A high level of integrity demonstrated in the handling of confidential information, compliance with policies, procedures, rules and regulations, as well as demonstrating professional conduct based on dealing with internal and external clients of the organization is essential.
• Ability to work with minimal supervision, high level of enthusiasm and self-motivation.
• Experience in information systems: Windows, Microsoft Word and other applicable programs.

As a Service Representative, you will be responsible for offering guidance to customers by telephone, according to the requests and needs they present; guaranteeing a resolution in the first contact. You will be a key piece in the service experience offering professionalism, courtesy and excellence.

The Operator will be responsible for receiving alerts from the Family Department Program with emergencies.

• Bachelor’s Degree in Social Work, Psychology, Criminal Justice, Criminology;
• Minimum of one year of experience in Customer Service and / or health related scenarios;
• Experience in managing computerized systems;
• Orientation and commitment towards customer service;
• Excellent verbal and written communication skills
• Mobile Phone, Computer / Laptop and Internet connection (20 MB minimum)