TeleMedik obtains its URAC re-accreditation as a Health Contact Center for the Nurse Advice Line guidance and education service
The designation demonstrates a significant commitment to quality preventive management and education.
Guaynabo, Puerto Rico– TeleMedik is proud to announce that it has obtained URAC accreditation as a Health Contact Center for its NAL (Nurse Advice Line) service. URAC is the independent leader in promoting the quality of healthcare by setting high standards for clinical practice, consumer protection, performance measurement, operations infrastructure and risk management. By achieving this status, TeleMedik has demonstrated its commitment to quality care, improved processes, patient safety, and better outcomes.
TeleMedik’s Telephone Triage Unit (Nurse Advice Line) is a health, education and guidance service, accredited by URAC since 2001 and with more than 26 years of experience in the health industry. It has nursing professionals who provide their patients with clinical evaluations and care recommendations. In this service, calls are received, evaluated and channeled through the advice of nursing staff through algorithms with scientific evidence reviewed annually by the TeleMedik Clinical Committee. The call center operates 24 hours a day, seven days a week, 365 days a year.
About TeleMedik
TeleMedik was founded in 1996 in Puerto Rico and a year later it became the pioneer company of the nursing and health orientation (NAL) line. Currently, it provides TeleHealth services internationally.
The TeleMedik Group has two Contact Centers operating 24 hours a day, 7 days a week, including holidays. The facilities are equipped with advanced technology in combination with a team of more than 500 professionals from different disciplines. Redundancy guarantees continuity of service in the event of sudden incidents, such as the recent COVID-19 pandemic, or unexpected atmospheric phenomena.
The company’s passion for new technologies has led it to design more than 14 software that make its solutions more effective. Likewise, they use multiple algorithms and process flows that allow them to adapt to the needs of each of their clients.
About URAC
Founded in 1990 as a not-for-profit organization, URAC is the independent leader in promoting healthcare quality and patient safety through recognized accreditation programs. URAC develops its evidence-based standards in collaboration with a wide range of stakeholders and industry experts. The company's portfolio of accreditation and certification programs spans the healthcare industry, addressing healthcare operations and management, pharmacies, telehealth, health plans, physician practices and more. URAC accreditation is a symbol of excellence for organizations to show their validated commitment to quality and responsibility.
Receiving recognition of the excellence of our processes and, in turn, the outstanding characteristics of our Hipócrates® tool / solution for service management makes us proud and reaffirms our interest in continuing to focus on our Vision: Empowering each person to reach their maximum level of welfare.