Omnichannel experience
Qualified team and high technology
We provide assistance how and when the client needs it
We know that one of the most important aspects of running your business is taking good care of your customers. Users seek to interact with your company through the channel of their choice. At TeleMedik we are ready!
Voice (inbound, outbound, direct agent)
Video
Text message (SMS)
Social messaging
Web chat
Virtual assistant (Chatbot)
Live translation
Call back
Interactive Voice Response (IVR)
URAC accreditation as Health Call Center since 2001 (NAL service)
+3 million lives served annually
+1 million calls answered and received annually
Bilingual assistance in Spanish and English
Greater precision. Best results
We like to see our customers satisfied
Connection with multiple IPs
Call voice recording
History and real-time reporting
Satisfaction surveys
Live user sentiment analysis
Multidisciplinary assistance
We have an operational support network of more than 500 professionals, including social workers, doctors, nurses, and qualified operators, who work to anticipate and identify your business needs and provide progress reports.
Request a proposal or more information
We advise you with a plan adapted to the needs of your business