The omnichannel experience of our Contact Center makes the difference

We apply a coordinated user service strategy through different communication channels

We provide assistance 24/7

URAC accreditation as Health Call Center since 2001 (NAL service)

+3 million lives served annually

+1 million calls answered and received annually

Bilingual assistance in Spanish and English

We integrate a unique and global experience

We interact with the user effectively through different active channels, ensuring that information flows quickly.

Voice (inbound, outbound, direct agent)


Text message (SMS)


Social messaging

Web chat

Virtual assistant (Chatbot)

Live translation

Call back

Interactive Voice Response (IVR)

We have a team of experts from different disciplines

Creating a good user experience depends not only on technological efficiency, but also on customer responsiveness. At TeleMedik we provide a multidisciplinary assistance service. We have a support network of more than 500 professionals, including social workers, doctors, nurses and qualified operators, who work to anticipate and identify the needs of your business and provide progress reports.

Greater precision. Best results

We like to see our customers satisfied

Connection with multiple IPs

Call voice recording

History and real-time reporting

Satisfaction surveys

Do you want more information about our Contact Center services?

Do you want more information about our Contact Center services?

Complete the form and we will contact you to know your needs