Omnichannel experience

Qualified team and high technology

We provide assistance how and when the client needs it

We know that one of the most important aspects of running your business is taking good care of your customers. Users seek to interact with your company through the channel of their choice. At TeleMedik we are ready!

Voice (inbound, outbound, direct agent)

Video

Text message (SMS)

Email

Social messaging

Web chat

Virtual assistant (Chatbot)

Live translation

Call back

Interactive Voice Response (IVR)

URAC accreditation as Health Call Center since 2001 (NAL service)

+3 million lives served annually

+1 million calls answered and received annually

Bilingual assistance in Spanish and English

Greater precision. Best results

We like to see our customers satisfied

Connection with multiple IPs

Call voice recording

History and real-time reporting

Satisfaction surveys

Live user sentiment analysis

Multidisciplinary assistance

We have an operational support network of more than 500 professionals, including social workers, doctors, nurses, and qualified operators, who work to anticipate and identify your business needs and provide progress reports.

Request a proposal or more information

We advise you with a plan adapted to the needs of your business