The omnichannel experience of our Contact Center makes the difference
We apply a coordinated user service strategy through different communication channels
We provide assistance 24/7
URAC accreditation as Health Call Center since 2001 (NAL service)
+3 million lives served annually
+1 million calls answered and received annually
Bilingual assistance in Spanish and English
We integrate a unique and global experience
We interact with the user effectively through different active channels, ensuring that information flows quickly.
Voice (inbound, outbound, direct agent)
Video
Text message (SMS)
Social messaging
Web chat
Virtual assistant (Chatbot)
Live translation
Call back
Interactive Voice Response (IVR)
We have a team of experts from different disciplines
Creating a good user experience depends not only on technological efficiency, but also on customer responsiveness. At TeleMedik we provide a multidisciplinary assistance service. We have a support network of more than 500 professionals, including social workers, doctors, nurses and qualified operators, who work to anticipate and identify the needs of your business and provide progress reports.
Greater precision. Best results
We like to see our customers satisfied
Connection with multiple IPs
Call voice recording
History and real-time reporting
Satisfaction surveys
Do you want more information about our Contact Center services?
Do you want more information about our Contact Center services?
Complete the form and we will contact you to know your needs